Frequently Asked Questions

Have questions? We’re here to help

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order on our website. (Track your order page)

What is your return policy?

We accept returns within 14 days of purchase for unworn and unwashed items with all tags attached. 

How do I know what size to order?

We have a size chart available for each product to help you find the perfect fit. 

Can I cancel or change my order after I ordered?

If you need to make changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but changes cannot be made once the order has been shipped.

How do I contact customer service? 

You can contact our customer service team by email or use the integrated chat function.

How long will it take to receive my order?

Delivery times vary depending on your location and the shipping method you choose at checkout. Usually it will take about 7 business days.

What payment methods do you accept?

We accept various payment methods, including major credit cards (Visa, MasterCard, American Express) and PayPal, to ensure a seamless shopping experience.

Do you offer discounts?

Yes, we occasionally offer discounts to our customers. Be sure to sign up for our email newsletter to stay informed of any upcoming sales or promotions.

What shipping options do you offer?

We offer international standard and express delivery. 

Is there a welcome bonus?

Yes! With the code "WELCOME10" you can save 10% on your first order.